Privacy policy

Who we are

MOSSVOLT is responsible for processing personal data for this company website and for your correspondence with us. MOSSVOLT is registered with the Dutch Chamber of Commerce under number 99917947.

Our address is Keurenplein 41 BoxC7766, 1069 CD Amsterdam, Netherlands. You can reach us at contact@mossvolt.com.

This policy covers the MOSSVOLT company website. Individual products, such as FLASHCTRL, have their own product privacy policy.

When you contact us

When you email us, we receive your email address, your name if provided, and the information you choose to share. We use this information to answer your question, discuss your ideas or explore a possible collaboration.

We do this on the basis of our legitimate interest in handling correspondence, or to take steps towards an agreement at your request. Only send information that is relevant to your enquiry. Email links on this website open your own email application; the website does not submit a contact form.

Visiting this website

To load this website, hosting and network services receive technical information such as your IP address, the requested page and browser information. This is necessary to deliver, secure and troubleshoot the website.

Analytics and cookies

With your permission, we use Google Analytics 4 to understand which pages people visit and how they use the website. Google receives information including visited pages, interactions, browser and device details, and a cookie ID. We use this information to improve the website.

Google Analytics only loads after you select Allow. If you decline, the Google tag does not load. Advertising cookies, Google Signals and advertising personalisation are disabled in our website configuration. You can change your choice or withdraw consent at any time using Cookie preferences at the bottom of any page.

We store your choice in your browser for up to 180 days. Analytics cookies (_ga and _ga_…) have a maximum lifetime of 180 days. Retention of data within Analytics is also determined by our Google Analytics property settings; email us for information about those settings.

Google processes analytics data on our behalf and may process data outside the EEA. Read Google’s privacy policy and the processing terms and international transfer safeguards.

Any storage or cookies used by the hosting provider for access and security are separate from MOSSVOLT’s analytics. We also store your selected language in your browser so that your preference is remembered.

Sharing and retention

Hosting, network and email services process data needed to operate this website and handle correspondence. We do not sell your personal data. We may share information with competent authorities if legally required.

We retain correspondence for as long as needed to handle your enquiry or collaboration and any follow-up questions. Records subject to a legal retention requirement are kept for that period. Technical data processed independently by a platform is subject to that platform’s retention periods.

Some service providers may process data outside the European Economic Area. Their privacy policies explain their processing and international transfers. Contact us with questions about your data.

Your rights

You can request access to your personal data, correction of inaccurate information, deletion or restriction of processing. Depending on the circumstances, you may object to processing or request data portability. Where processing is based on consent, you can withdraw that consent.

Email your request to contact@mossvolt.com. We may ask for information to verify your identity. We normally respond within one month. You may also lodge a complaint with the Dutch Data Protection Authority.